Authoritative release | heavy at the end of the year, attracting attention! Shenzhen Global Investment Promotion Conference is about to open! Please see the transcript of the press conference on Decem

Press conference of Shenzhen Municipal Government Information Office

Time: December 5, 2023 at 15: 00.

Venue: Press Release Hall of Shenzhen Municipal Government

Record content

Moderator Wu Jun (Deputy Director of Propaganda Department of Shenzhen Municipal Committee and Director of Information Office of the Municipal Government):

Good afternoon, media friends! Welcome to today’s press conference. The Shenzhen Global Investment Promotion Conference will be held on December 8th. Today’s press conference is mainly to inform you about the Shenzhen Global Investment Promotion Conference and answer your questions.

Present at today’s conference are:

Ms. Zhang Feimeng, Director of the Municipal Bureau of Commerce;

Mr. Qin Shijie, member of the Party Group of the Municipal Development and Reform Commission and second-class inspector;

Mr. Chen Huaping, Deputy Director of the Municipal Bureau of Industry and Information Technology;

Mr. Gu Ting, full-time vice president of the Municipal People’s Association for Friendship with Foreign Countries;

Mr. Dong Zhe, member of the Standing Committee of Baoan District Committee and deputy head of the district.

First of all, please invite Ms. Zhang Feimeng, Director of the Municipal Bureau of Commerce, to introduce the basic situation and highlights of the Shenzhen Global Investment Conference.

Zhang Feimeng:Dear media reporters and friends,

Hello everyone!

I am very happy to attend today’s press conference. Next, I would like to introduce the preparations for the Shenzhen Global Investment Conference to all journalists.

All along, the municipal party committee and municipal government have attached great importance to attracting investment. Since the beginning of this year, the city has insisted on "sincerity" and "itinerary" as the basic skills, and all employees have launched, and continued to promote "double recruitment and double introduction" to attract investment from around the world. First, focus on strategic emerging industrial clusters and future industries, and focus on foreign-funded enterprises, national and global cutting-edge enterprises, innovative enterprises, and upstream and downstream enterprises in the industrial chain and supply chain, and take the initiative to attract investment accurately. Second, focus on global resources, make good use of the functions of business associations, exhibitions, events, industrial parks, etc., introduce high-quality production capacity, and enhance the attraction of "bringing in". The third is to improve the city’s unified coordination, command and dispatch mechanism, lay a good combination of policies such as finance, industry, land, talents, state-owned assets, finance, market and innovation, and promote the landing of a number of major projects.

It is worth mentioning that up to now, the district-level investment promotion conference has been completed. In the competition for attracting investment in the sprint stage at the end of the year, all districts have come up with their own "housekeeping skills", combining their own development orientation and the precise efforts of advantageous industries, with obvious characteristics. From the results, the city’s investment promotion has achieved positive results. First, major projects are pouring in. Sinopharm Group competes with GE Medical, China Agricultural Development and other Fortune 500 companies, foreign capital, state-owned enterprises, listed companies, leading enterprises and unicorn enterprises to settle down. Second, there are many bright spots in industrial characteristics. Focusing on strategic emerging industrial clusters and future industries, Siemens Medical, Intel, Starbucks, etc. have successively settled in Shenzhen. The landing projects cover financial, new energy, intelligent manufacturing, AI, supply chain, digital creativity, modern fashion, high-end medical devices, big health and other industrial fields, which are innovative, leading and supportive. Third, production+R&D is fruitful. Contemporary Amperex Technology Co., Limited, China Automobile Center, Fosun Pharma and other intelligent manufacturing centers, innovation and technology centers, new energy and new materials research and development centers, medical device engineering innovation centers and a number of production+R&D projects with high "gold content" and "new quantity" have settled down one after another.

In order to showcase the investment promotion achievements of all districts and departments in the city, and fully demonstrate the high-quality economic and social development and world-class business environment in Shenzhen, the Shenzhen Global Investment Promotion Conference, hosted by the Shenzhen Municipal People’s Government and co-hosted by the Shenzhen Municipal Bureau of Commerce, the Shenzhen Municipal Government Information Office, the Foreign Affairs Office of the Shenzhen Municipal Government and the Baoan District People’s Government, will be held at the Shenzhen International Convention and Exhibition Center on December 8.

From 2019 to 2022, the Shenzhen Global Investment Conference has negotiated and signed more than 900 projects, involving a total intentional investment of over 3 trillion yuan. This year’s Shenzhen Global Investment Conference is the fifth time that Shenzhen has held a global investment conference on the basis of inheriting the successful experience of the past four investment conferences. The theme of this conference is "Creating a New Pattern, Sharing New Opportunities-Investing in Shenzhen for a Win-Win Future", with emphasis on "innovation" in the form of holding and "pragmatism" in the content and effect. The conference will build an investment cooperation platform with global influence in an all-round, wide-ranging, deep-seated and high-level way, highlight Shenzhen’s continuous innovation power as the core engine of Guangdong-Hong Kong-Macao Greater Bay Area, and comprehensively enhance Shenzhen’s attraction and radiation to global resources. At present, the preparations for the conference are progressing smoothly. This conference has the following characteristics:

The first is to focus on the industry and highlight the "four forces." On the basis of the previous four investment promotion conferences, this investment promotion conference will pay more attention to the principle of "being pragmatic, concise and efficient" and fully display Shenzhen’s economic vitality, innovation power, urban charm and investment potential. The conference was organized in the form of "1+1+12+N" series of activities, including "1 main event, investment promotion conference and the city’s investment promotion work summary meeting; 1 investment promotion achievement exhibition area; 12 district-level investment conferences; N overseas venues and industry (industry) investment promotion activities. " We have held 10 overseas sub-venue activities in Madrid, Zurich, Hawaii, Vancouver, San Diego, Brisbane, Chicago, Tokyo, Sydney, Milan and other cities, and successfully held 12 industry (industry) investment promotion activities such as energy storage, digital energy, finance, consumption, attracting talents and attracting talents, and high technology.

Second, the form is novel and the content is pragmatic. The conference continued to optimize and upgrade breakthroughs in overall planning, link design and meeting execution with a more open and enterprising attitude. For the first time, this conference set up an investment promotion achievement exhibition area to show the latest investment promotion achievements and development plans of all districts and departments in the city; Set up a product exhibition area of famous local brands in Shenzhen, and display products covering advanced manufacturing, consumer electronics, trendy life, new tea and coffee, etc., so as to bring a visual feast to the guests. In order to further expand Shenzhen’s "Pengyou Circle" for attracting investment, a number of major projects will be signed at the conference site to show the advantages of Shenzhen’s business environment and the confidence of investors around the world in Shenzhen’s future development with real investment projects.

Third, it has a larger scale and greater influence. This conference was held in Shenzhen International Convention and Exhibition Center for the first time, and invited the top 500 enterprises in the world, the top 500 enterprises in China, listed companies, senior executives of leading enterprises in the industry, foreign consuls in China, representatives of foreign associations, etc. Up to now, it is estimated that more than 1,000 guests will attend the meeting, from the United States, Japan, the European Union and other countries and regions, including representatives from world-renowned enterprises such as American General Medical, Panasonic of Japan and Siemens of Germany. The scale of this conference is even larger, with more exhibitors and greater influence, which fully shows Shenzhen’s urban temperament based on Greater Bay Area and looking at the world. On the day of the conference, guests will be invited to give speeches to share their experiences in investing in Shenzhen and their objective evaluation of the business environment in Shenzhen.

This year, Shenzhen has achieved fruitful results in attracting investment. We will announce the total amount of intentional investment that everyone is most concerned about at the annual investment conference on the day of the conference. In addition, the conference set up a release link, which will release a series of measures to attract investment in Shenzhen in 2024, further demonstrating the greatest sincerity of the municipal party Committee and municipal government in welcoming global merchants from all over the country to invest in Shenzhen. The conference will be held in an "online+offline" way, and will be broadcast live on authoritative media platforms such as Shenzhen. Merchants from all walks of life at home and abroad are welcome to watch and participate online. Here, we once again send an invitation to global merchants: invest in Shenzhen and win-win the future. Welcome to Shenzhen, a hot spot for investment. We will join hands with global partners to seek common development and share opportunities!

That’s all for my introduction. Thank you.

Wu jun:I am very grateful to Director Zhang Feimeng of the Municipal Bureau of Commerce for his detailed introduction to the upcoming global investment conference in Shenzhen. Let’s enter the questioning session below. Please inform the name of the news organization before asking questions. Now start asking questions.




A good business environment is the best "buttonwood", the biggest "magnet" and the core competitiveness of the city. In February this year, the city issued the Key Points of Optimizing the Business Environment in Shenzhen in 2023, and implemented 100 key tasks. In August this year, it concentrated on three three-year work plans to optimize the market-oriented, rule-of-law and international business environment, speeding up the creation of first-class ecology, making it the first choice for global investment, and creating a market-oriented, rule-of-law and international first-class business environment in all directions, in all fields and in depth.

First, strive to create a benchmark for a market-oriented business environment and stimulate the innovation and entrepreneurship of market players. This year, we launched the electronic signature function of "one window for starting an enterprise" with double recording of audio and video, realizing the electronic signature without media, promoting the whole process of online operation of foreign-invested enterprises, and further reducing the start-up cost of enterprises. We vigorously implement the "Industrial Upstairs" plan, provide enterprises with high-quality, low-cost and customized industrial space, and vigorously guarantee the demand of market participants for land development. We took the lead in the transformation of industrial parks into power supply in China, completely eliminated the price increase of industrial parks, and completed the transformation of 2172 industrial parks, reducing the electricity cost of enterprises by 3 billion yuan every year. We launched the mobile terminal area of the policy subsidy through train platform on the "I Shenzhen" APP, and added 100 items of "free application and instant enjoyment" to realize the direct enjoyment of the policy of benefiting enterprises and facilitating people. At the same time, we have made great efforts to build five world-class trading platforms, including the International Trading Center for Electronic Components and Integrated Circuits, Shenzhen International Jewelry and Jade Comprehensive Trading Platform, Qianhai United Trading Center, Shenzhen Data Exchange, and Shenzhen Stock Exchange’s Scientific and Technological Achievements and Intellectual Property Trading Center, which has provided convenience for market participants to participate in the trading of commodities, data, scientific and technological achievements and intellectual property rights.

The second is to strive to create a model of a business environment ruled by law and ensure that market players can operate and develop with peace of mind. We have successively formulated and implemented the first local legislation in China, such as the regulations on the management of intelligent networked vehicles in Shenzhen Special Economic Zone, the regulations on the promotion of artificial intelligence industry and the regulations on the promotion of cell and gene industry, so as to escort the development of emerging industries by the rule of law. We took the lead in implementing the inclusive and flexible law enforcement of "small mistakes are exempted from punishment". Up to now, we have formed four lists of minor violations that are exempted from punishment according to law, given a lighter punishment, mitigated punishment and not enforced in 66 fields, totaling 2,022 items, providing fault-tolerant space for market entities to operate. We have added fast pre-trial channels for patents in high-end equipment manufacturing and jewelry processing to reduce the time for patent examination and authorization. At the same time, we have launched a pilot project for rapid handling of national intellectual property disputes, greatly reducing the processing cycle of intellectual property disputes included in the pilot project by 50%, and further strengthening the creation and protection of intellectual property rights. We have built a high-level enterprise compliance demonstration zone, issued the first local enterprise compliance standard "Enterprise Compliance Management System" in China, established an enterprise compliance risk warning and early warning release mechanism, and escorted all kinds of enterprises to operate in a healthy and compliant manner.

The third is to strive to create a pioneer in the international business environment and enhance the international competitive advantage of market players. We actively promote the convergence of international rules, carry out cross-border credit cooperation pilot projects in Qianhai, promote mutual recognition with cross-border credit reporting standards of Hong Kong, Macao and Taiwan, allow Shenzhen banks to obtain corporate credit reports issued by credit reporting agencies of Hong Kong, Macao and Taiwan through Shenzhen credit reporting agencies, and facilitate the financing of overseas enterprises. We have provided credit loans to seven Hong Kong-funded enterprises. We have promoted the convergence of inspection rules between Shenzhen and Hong Kong, and piloted the "one inspection in two places" mode for Shenzhen and Hong Kong liquor, so that when enterprises declare imports in Qianhai, the customs will recognize the inspection reports of Hong Kong inspection agencies. We have further strengthened the construction of Guangdong-Hong Kong-Macao Greater Bay Area International Arbitration Center, and introduced eight internationally renowned arbitration and mediation institutions in a cooperative manner, making it a preferred place for international arbitration. We first set up a foreign-invested public service organization in China, namely the service workstation for protecting the rights and interests of foreign-invested enterprises, covering the whole city’s foreign-invested enterprises. We have made greater efforts to introduce international talents. This year, we have added overseas professional qualification recognition in the fields of emergency safety and environmental protection, and the scope of overseas professional qualification convenience practice list has been expanded to 11 fields and 30 categories.

The business environment is only better, not the best. Next, the Municipal Development and Reform Commission, together with the relevant departments of the city, will fully implement the work arrangements of the municipal party committee and municipal government on optimizing the business environment, continue to promote the construction of the business environment with the first demonstration standards, plant fertile soil for the growth of market players, and provide enterprises with a fair, orderly and fully competitive market environment. Finally, warmly welcome Chinese and foreign entrepreneurs to invest and develop in Shenzhen, and create a new and greater miracle in Shenzhen. Thank you.

Reporter: The Securities Times asked questions. I would like to ask Deputy Director Chen Huaping, Shenzhen is a big industrial city. What work has been done and what achievements have been made in attracting investment in the field of advanced manufacturing this year?

Chen Huaping:Thank you for your question.

Industry is the foundation of a country and a strong country. The Shenzhen Municipal Party Committee and Municipal Government attaches great importance to the high-quality development of manufacturing industry, adheres to the principle of establishing a city by industry, enriching the city by industry and strengthening the city by industry, and accelerates the construction of a leading and important advanced manufacturing center in the world and a modern industrial system with Shenzhen characteristics and advantages. We adhere to the combination of stable stock and incremental investment, and constantly increase the intensity of attracting investment in advanced manufacturing industries to promote development through investment.

First, urban linkage and synergy. The Municipal Bureau of Industry and Information Technology has continuously explored the working mechanism of joint investment attraction for advanced manufacturing industries with overall planning, coordination of all parties, key breakthroughs and overall linkage, so as to achieve "non-stop investment attraction, steady business and no relaxation", and set up a joint investment attraction office with the district government to jointly carry out special investment attraction actions in industries such as smart sensors and smart terminals. Since the beginning of this year, it has jointly visited more than 20 cities at home and abroad to attract investment, and has visited and contacted domestic and foreign high-quality enterprises in the fields of equipment manufacturing, new energy, biomedicine and advantageous industries, attracting a number of major projects such as Siemens and China Automotive Research Institute.

The second is global vision and expanding the pattern. The Municipal Bureau of Industry and Information Technology has always adhered to the global coordinate system, carried out exchange activities in Europe, the Middle East, Japan, South Korea and Southeast Asia, and reached a number of cooperation intentions with various global leading enterprises and institutions such as Mercedes-Benz, stmicroelectronics and GSMA. In addition, we also planned and organized Sino-German (Shenzhen) Economic Forum, China-ASEAN Emerging Industries Matchmaking Meeting (Shenzhen), China (Shenzhen, Hong Kong)-ASEAN (Kuala Lumpur) and other activities, which led to the signing of more than 40 cooperation agreements, with the signing amount exceeding 15 billion yuan, involving new energy vehicles, electrochemical energy storage materials, smart cities, digital economy, medical devices and other fields.

The third is to practice internal strength hard and accumulate strength. The Municipal Bureau of Industry and Information Technology has continuously enriched investment factors and resources, done a good job in ensuring stable prices and reducing costs, actively developed open application scenarios, continuously improved the level of public services, created a first-class business environment with marketization, rule of law and internationalization, and created a first-class industrial ecology. At the same time, speed up the construction of 20 advanced manufacturing parks, vigorously implement the "industrial upstairs" high-quality factory space construction plan, and build a number of high-quality, low-cost and customized factory spaces including Bao’ an New Bridge East, Nanshan Honghualing and Longgang Specialized Special New Industrial Park, so that good enterprises and projects can land in Shenzhen.

Next, the Municipal Bureau of Industry and Information Technology will fully implement the work arrangements of the municipal party committee and municipal government, give full play to the role of the competent departments of the industry as a whole and as the "main force", continuously strengthen the investment attraction work in the industrial and information fields of the whole city together with various districts and departments, establish and improve the investment attraction work mechanism of urban linkage and integration, vigorously carry out investment attraction around the "20+8" industrial clusters and key links in the industrial chain, and focus resources such as space, finance, talents and data on high-quality enterprises and key projects to improve investment attraction.

thank you

Reporter: Hello, Xinhua News Agency asked questions. Everyone is very concerned about the foreign investment situation this year. May I ask Director Zhang Feimeng what is the foreign investment situation in Shenzhen this year? thank you

Zhang Feimeng:Thank you very much for your attention to foreign investment in Shenzhen. This year, Shenzhen has the following highlights in attracting foreign investment: First, the number of newly established foreign-funded enterprises has increased rapidly. From January to October, 6,469 foreign-funded enterprises were newly established in our city, up 69% year-on-year, indicating that the momentum of foreign investment in Shenzhen has not diminished, and multinational companies continue to be optimistic about the investment prospects in Shenzhen. Second, the investment structure has been continuously optimized. The actual use of foreign capital in manufacturing industry was 17 billion yuan, up by 186% year-on-year, and the high-tech industry increased by 16%. Third, developed economies have increased their investment in Shenzhen. From January to October, the investment of Canada, the United States, Singapore and Switzerland increased rapidly, with the growth rates of 655%, 272%, 148% and 77% respectively.


Thank you!

Reporter: China Daily asked, since this year, foreign delegations visiting Shenzhen have become increasingly frequent. Could you please tell President Gu Ting about Shenzhen’s foreign exchange this year? thank you

Gu ting:Thank you for your question. This year, the city’s foreign exchanges and cooperation in various fields have indeed made new progress and achieved new results, effectively serving the overall diplomatic situation of the country and the high-quality economic and social development of Shenzhen. Mainly reflected in the following aspects:

First, the number of high-level foreign guests groups has surged, and the international influence of our city has been further enhanced. This year, our city has successfully received the presidents of five countries, including Congo (DRC), Malawi, Algeria, Venezuela and Zambia, the prime ministers of three countries, including Hungary, Papua New Guinea and Mozambique, the foreign guests at the level of deputy heads of state or government of six countries, including Cuba, Indonesia and Vietnam, and 83 groups of foreign guests at the ministerial level, greatly enhancing the city’s visibility and reputation. The above-mentioned high-level delegations’ visits to Shenzhen often focus on cooperation with industries such as electronic communication, new energy and biomedicine in our city, which effectively promotes our enterprises to "go global" and expand overseas markets.

Second, many large-scale foreign activities were successfully held, attracting more global high-quality resource elements to gather. These activities, including large-scale exhibitions such as Hi-Tech Fair and Cultural Fair, as well as national multilateral meetings such as China Listening to the World Forum, China-ASEAN Senior Officials Consultation and International Parliamentarians Friendly Exchange Forum, have effectively served the overall diplomacy of the country, introduced the achievements of Shenzhen’s economic and social development to the international community since the reform and opening up, and created a good external environment for the high-quality development of our city.

Third, local exchanges have become more active, and the city’s diplomatic network has been continuously optimized and improved. As the window of China’s reform and opening up, Shenzhen has established friendly relations with 90 provinces and cities in 57 countries on five continents (including 24 pairs of sister cities and 66 pairs of friendly exchange cities). This year, Shenzhen has had frequent exchanges with foreign local cities and achieved fruitful results. Dozens of delegations from California, Mato Grosso, Brazil, Rio de Janeiro, Bavaria, Munich, Russian Tatarstan, Penang, Malaysia and Haiphong, Vietnam visited Shenzhen successively. Relying on sister cities and non-governmental diplomatic networks, our city has made full use of its advantages in location, resources and openness, and built a solid bridge to promote the communication between the people and enhance pragmatic cooperation.

Fourth, senior executives of multinational enterprises have intensively visited Shenzhen, and pragmatic cooperation in various fields has been deepening. This year, senior executives of multinational companies from Heicks Kang, Siemens, Starbucks, Richemont, Sanofi, Merlin Entertainment and Anda visited Shenzhen one after another, covering advanced manufacturing, medical devices, biomedicine, cultural tourism and other industries. In addition, the heads of China European Union Chamber of Commerce, Britain-China Business Association and other business promotion agencies have also visited Shenzhen. Multinational enterprises and institutions highly recognize Shenzhen’s market-oriented, rule-based and international business environment, saying that they will continue to expand their investment layout in Shenzhen and further promote pragmatic cooperation in a wider field and at a deeper level.

Fifth, cross-border exchanges between business people have become increasingly frequent, and foreign exchanges between private enterprises have accelerated. This year, in order to serve the city’s high-quality development and help it open to the outside world at a high level, the city has handled more than 2,200 APEC business travel cards for business people, which is four times that of the whole year of 2019. The number of cards handled ranks among the best in all provinces and cities, reflecting that private enterprises in our city are more active in foreign exchanges, further integrated with the world economy, and have closer ties and interactions with countries around the world.

Generally speaking, this year, the exchanges and cooperation between our city and foreign governments, international organizations, localities, enterprises, non-governmental organizations and other levels have shown a thriving trend, which shows that Shenzhen’s international influence has been further enhanced, it plays a decisive role in the global economic network, and it has taken solid steps towards the goal of building a more globally influential economic center city and a modern international metropolis!

thank you

Reporter: Shenzhen Radio and Television Group asked a question from Shenzhen. I would like to ask Dong Zhe, deputy head of the district. The Shenzhen Global Investment Conference was held in the International Convention and Exhibition Center. What has Baoan District done in terms of service guarantee? thank you

Dong Zhe:Thank you for your question. The global investment promotion conference is honored to be held in Shenzhen International Convention and Exhibition Center, which is recognized as one of the most advanced and complete exhibition centers in the industry. It should be said that the location itself is a highlight of our conference. Under the overall planning and guidance of the Municipal Bureau of Commerce, Baoan District has set up a special service guarantee class to do a good job in public transportation, accommodation and catering, emergency medical care, cultural and travel experience and so on.

The first is public transportation. On the basis of normal traffic security, we will combine the actual situation during the conference to ensure the overall smooth traffic by increasing traffic control personnel, encrypting traffic shifts, and reserving emergency capacity. In addition, a traffic command and dispatch room will be set up in the convention and exhibition center to coordinate the traffic management of the whole area, and optimize the moving line of vehicles entering and leaving and the drop-off area of parking in advance to ensure the convenience of guests. In addition, this time, we have a special arrangement to provide self-driving shuttle bus service to and from the International Convention and Exhibition Center at Intercontinental and Hilton Hotels.

The second is accommodation and catering. There are 5 high-end hotels in the exhibition area, which can provide more than 5,000 rooms for the guests, and there are more than 50 hotels of various types around, which can provide a variety of accommodation options. Bao ‘an District has comprehensively sorted out and rectified the hotels around the convention and exhibition center, focusing on improving food safety, sanitary environment and service quality to ensure that the participating guests can eat and live with peace of mind.

The third is emergency medical care. We will arrange seven large-scale emergency support vehicles, including emergency, ambulance, fire fighting, power supply and communication, and arrange professional and technical personnel to perform their duties on site. In addition, a medical point is set up near the main venue, and professional medical staff provide emergency medical support.

The fourth is the experience of cultural travel. We are committed to providing zero-distance cultural travel experience services. We will set up cultural tourism service desks in hotels such as Intercontinental, Crowne Plaza, Hilton, Hilton Garden, etc., where the guests are concentrated, to provide the guests with publicity materials on Baoan District’s history, humanities, non-genetic heritage, natural landscape and tourist attractions, and at the same time send special personnel on duty to provide cultural tourism consulting services.

At the same time, we will closely focus on new formats and new scenes such as "One Street, One River, One mall" and "National Pavilion" to make a tour route for the guests. Along the street in high line park, with the theme of "science and technology+cultural creation", we have carefully set up 16 characteristic exhibition halls integrating display, transaction and interaction, fully demonstrating the charm of Baoan in science and technology, consumption, intangible cultural heritage and cultural creation. At the same time, the whole line will build an air camp with "double star camp, leisure and entertainment belt and dynamic stage" to provide shopping, consumption and leisure and entertainment services for the guests. In Fuhai River, the greening and lighting atmosphere on both sides of Waihe River have been completed and opened to the public. We will make full use of the surface of the outer river and the green space on both sides of the river to carry out colorful water activities, and the pet park built on the banks of Fuhai River will also hold pet competitions and other activities. The Garden City, a large shopping mall, will be capped at the end of this year, and investment promotion is now in full swing. In addition, together with the Municipal Bureau of Commerce, we are building a "National Pavilion" to showcase the products of European and Asian Belt and Road countries for the guests and the public through cross-border bonded shops and pop-up shop.

In a word, we hope that through our above work and efforts, we can ensure the success of this conference and bring a brand-new and unforgettable experience to the guests. thank you

Wu jun:Thank you, Dong Zhe, deputy head of Bao ‘an District, for your introduction, and also thank the Shenzhen reporter of Radio and Television Group for asking questions. Time, that’s all for today’s question. Thank you!

Shenzhen Global Investment Promotion Conference is an annual event, which attracts the attention of the public at the end of the year. In fact, attracting investment is a long-term work, an all-round, all-round and whole-system effort throughout the year, a "journey" of Qian Shan’s thousands of waters, a sincere "sincere", a service by all means, and a genuine effort.

Shenzhen is a city that has created miracles for more than 40 years and is a city of miracles. Entrepreneurs, investors, entrepreneurs, and talents from all sides voted with their feet, educating, co-creating, co-building, and sharing a hot land for innovation and entrepreneurship. Shenzhen’s market-oriented, rule-based and international business environment has always been its recognition and confidence, and it is also the number one project of continuous intensive cultivation. At present, in the process of building a new development pattern and promoting high-quality development with Chinese modernization, Shenzhen, as a pioneering demonstration area and the core engine of Guangdong-Hong Kong-Macao Greater Bay Area, is holding and displaying new business opportunities, vitality, space and prospects from its strategic position, industrial future layout, open attitude and pattern, and institutional innovation. We can expect the weight, energy and "gold content" of this year’s Shenzhen Global Investment Conference. The conference has issued an invitation to invite people from all walks of life at home and abroad and people of insight to come to Shenzhen to seize the opportunity, see the future, win a win-win situation and create another miracle. See you at Shenzhen Global Investment Conference on December 8th!

This concludes today’s press conference. The graphic record of the conference will be released in Shenzhen and official platforms such as Shenzhen Government Online. At the same time, there will also be release and video playback on media platforms such as Reading Special, Shenzhen I and Shenzhen I.. Thank you, publishers, and friends from the media, thank you!

China Consumers Association deeply analyzes the five major pain points of automobile consumption rights protection

  With the settlement agreement between the rights-defending female car owner and Xi ‘an Lizhixing Automobile Co., Ltd., the Mercedes-Benz oil spill is about to come to an end. However, the problem of automobile consumption rights protection is worthy of in-depth discussion and comprehensive reflection by the public.

  On the morning of April 17th, China Consumers Association held a symposium in Beijing to promote the solution to the problem of automobile consumption rights protection, focusing on the problem of automobile consumption rights protection, and invited relevant legal experts and lawyers to participate in it. The discussion focused on the application and perfection of Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products, the problems and improvement of Guidelines for Pre-sale Inspection Services of Passenger Cars (Trial) (hereinafter referred to as PDI Rules), the collection of fees for financial services in automobile sales, and automobile consumers.

  The relevant person in charge of the China Consumers Association pointed out that the current difficulties in safeguarding the rights of automobile consumption are mainly manifested in five major pain points: difficulty in consumer identification, difficulty in obtaining evidence, difficulty in consumer identification, difficulty in consumer consultation and difficulty in solving consumer complaints.

  In response to the public’s widespread concern about the financial service fee for automobile sales in the Mercedes-Benz oil spill incident, the relevant person in charge of the China Consumers Association responded that the financial services for automobile sales should be clearly marked, and illegal activities such as compulsory trading should be put an end to.

  There were 17,000 complaints about automobile consumption last year.

  With the sustained and rapid development of economy and society, the number of cars in China has maintained a rapid growth trend in recent years. According to the statistics of the Ministry of Public Security, the number of cars in China reached 240 million in 2018, an increase of 10.51% compared with 2017. China’s automobile consumption scale has maintained a high level. But there are a lot of complaints in the field of automobile consumption.

  Judging from the brands involved in the complaints, BYD ranked first, followed by Mercedes-Benz, BMW, Buick, Audi, FAW-Volkswagen, Changan Ford, Dongfeng Nissan, SAIC Volkswagen and Dongfeng Honda. According to the data analysis, the three German luxury car brands Mercedes-Benz, BMW and Audi are all on the list, which also reflects the upward trend of automobile consumption. This complaint data is absolute, and consumers should consider it comprehensively because of the different sales volume and ownership of each automobile brand.

  Statistics show that 62.7% of all automobile-related complaints in 2018 were family cars, followed by auto parts, accounting for 26.2%, accounting for nearly 90% of the total. In 2018, the Complaints and Consultation Information System of the National Consumers Association recorded a total of 19,283 complaints about automobile products (including parts), a decrease of 5.8% compared with the previous year. In 2018, a total of 17,773 automobile-related consumer complaints were accepted, with an acceptance rate of 92.17%; 1.77% of consumer complaints are pending, and 6.06% of complaints are not accepted due to reasons such as exceeding the scope of handling or jurisdiction, withdrawal, inability of the parties to inquire, and insufficient evidence.

  The relevant person in charge of China Consumers Association analyzed that the reason for the decline was on the one hand affected by the 4.1% decline in passenger car sales in 2018, and on the other hand related to the special rectification carried out by the market supervision department to improve the consumption environment.

  Judging from the handling results of complaints, 67.8% of the complaints reached an agreement after mediation, saving consumers 134 million yuan in economic losses. Among the cases that need mediation, the success rate of mediation once is 82.2%, and over 90% of cases can be mediated twice. The mediation methods are mainly face-to-face mediation and telephone mediation.

  From the way of consumer complaints, the proportion of complaints made by telephone, Internet, letters, etc. are 52.9%, 22.9% and 15.3% respectively, accounting for over 90% of the total. Compared with the previous year, the proportion of complaints through internet channels increased by 4.9 percentage points, while the proportion of telephone complaints decreased by 2.1 percentage points.

  After-sales service problems accounted for 32.2%.

  From the classification of consumer complaints, automobile-related complaints mainly focus on after-sales service, contract and quality problems, accounting for 32.2%, 20.7% and 20.0% respectively, and the total of the three types of problems accounts for over 70%.

  With the growth of car ownership, the proportion of after-sales service problems has increased, contract problems have decreased slightly, and false propaganda and price disputes have also increased.

  The relevant person in charge of China Consumers Association said that, specifically, complaints related to automobile after-sales problems mainly include: non-performance of three-guarantee obligations, non-performance of after-sales commitments, charging for repairs during the three-guarantee period after sales, and failure to perform after-sales services due to changes in operators, which account for 50.1%, 38.3%, 5.0% and 2.9% of after-sales problems respectively.

  Complaints about automobile contract problems mainly include: deposit disputes, contract breach, unequal format clauses, etc., which account for 32.6%, 22.0% and 4.9% of contract problems respectively.

  Complaints about automobile quality problems mainly include: product performance problems, unqualified goods and lack of specific use environment, accounting for 27.3%, 13.4% and 9.2% of all quality problems respectively.

  From 2016 to 2018, the data of the complaints and consultation information system of the National Consumers Association showed that the complaints of automobile products (including parts) increased from 15,000 pieces/year to about 19,000 pieces/year, and the complaint resolution rate declined. The main problems of consumer complaints are after-sales service, contract disputes, product quality, financial services and so on.

  Statistics show that automobile sales enterprises and service enterprises are the main targets of complaints. From the infringement data of operators, consumers’ rights of safety, fair trade and claim in automobile consumption are the high-incidence areas of infringement by operators, and consumers are most concerned about safety rights. Among them, the right to safety accounts for 46.5%, the right to fair trade accounts for 26.7%, and the right to claim compensation accounts for 18.9%.

  It is an obligation to deliver qualified cars.

  According to the relevant person in charge of China Consumers Association, it is difficult to protect the rights of automobile consumption in five aspects: operators make excuses and consumers are difficult to identify; Operators do not provide vouchers, and it is difficult for consumers to obtain evidence; Disputes over product quality make it difficult for consumers to identify; Operators buck passing, and it is difficult for consumers to negotiate; Rights protection involves complex issues and it is difficult to solve consumer complaints.

  In response to the Mercedes-Benz oil spill in Xi ‘an, the relevant person in charge of China Consumers Association pointed out that it is the operator’s due obligation to deliver the automobile products up to standard.

  Article 12 of the Product Quality Law stipulates that the quality of products shall pass the inspection, and unqualified products shall not be passed off as qualified products. Article 8 of the Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products stipulates that producers shall strictly implement the ex-factory inspection system, and household automobile products that have not passed the inspection shall not be sold out of the factory.

  "It is the contractual obligation of the operator to deliver qualified products, and the three guarantees are post-contractual obligations. The two should not be confused." The relevant person in charge of China Consumers Association stressed that if the operator sells unqualified products, consumers can, in accordance with Article 54 of the Law on the Protection of Consumer Rights and Interests, "if the consumer requests to return the goods that have been identified as unqualified by the relevant administrative departments according to law, the operator shall be responsible for the return." If the operator commits fraud, he should also bear the corresponding liability for compensation.

  In practice, some operators deliver unqualified vehicles to consumers, but refuse to bear the responsibility of returning goods or corresponding compensation on the grounds of the three guarantees of automobiles, which violates the law.

  PDI rules should not restrict consumers’ rights.

  In view of the PDI new car inspection fee charged by 4S stores, the relevant person in charge of China Consumers Association believes that PDI rules belong to industry self-discipline norms and should not restrict consumers’ rights.

  The Guidelines for Pre-sale Inspection Service of New Passenger Cars (Trial) is an industry self-discipline norm led by industry organizations and formulated by 12 enterprises. It involves the inspection regulations for new passenger cars before they are delivered to consumers.

  The relevant person in charge of China Consumers Association said that the relevant manufacturers and their dealers should check and implement them one by one according to the relevant contents to ensure the actual quality of new car delivery. For some operators whose PDI inspection is a mere formality, which causes various problems in the delivery of vehicles, industry self-discipline should be strengthened to regulate them. At the same time, the PDI rules jointly formulated by enterprises belong to industry self-discipline norms, and should not restrict consumers’ substantive rights, but should be revised and improved according to consumers’ demands and related practical disputes.

  Financial service fees put an end to compulsory transactions

  In view of the current situation that 4S stores generally charge auto financial service fees, the relevant person in charge of China Consumers Association believes that auto sales financial services should be clearly marked to prevent illegal activities such as compulsory transactions.

  According to the relevant provisions of the Law on the Protection of Consumer Rights and Interests and the Measures for the Administration of Automobile Sales, dealers shall not force consumers to buy insurance or provide services such as vehicle registration on their behalf when selling cars. In violation of the relevant provisions, the local competent commerce department at or above the county level shall order it to make corrections, and may give a warning or a fine of not more than 30,000 yuan.

  "In the course of trading, the operator shall express all the charging items to consumers in advance, and shall not make unreasonable restrictions or compulsory transactions. However, in the current automobile sales service, there are problems such as forcing consumers to buy insurance, paying renewal deposit or renewal deposit. Some dealers overcharge the license fee and financial service fee without telling consumers, and do not issue invoices, which causes strong dissatisfaction among consumers. " The relevant person in charge of China Consumers Association said that these illegal acts should be severely punished according to law.

  Operators should solve consumer disputes quickly.

  Article 4 of the Consumer Protection Law stipulates that business operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credibility when conducting transactions. Article 23 stipulates that if a consumer finds a defect in a motor vehicle within six months from the date of receiving the commodity, and a dispute arises, the operator shall bear the burden of proof on the defect.

  Article 8 of the Measures for Punishment of Infringement on Consumers’ Rights and Interests stipulates that business operators shall not deliberately delay or unreasonably refuse consumers’ legitimate demands when providing commodities or services.

  The relevant person in charge of China Consumers Association pointed out that operators should respect consumers’ rights and interests and solve consumer disputes honestly and quickly.

  "As the first responsible person to safeguard consumers’ rights and interests, operators should attach great importance to consumers’ opinions, face up to consumers’ reasonable demands, earnestly fulfill their legal obligations and responsibilities, and properly resolve consumer disputes. If the product is found to be defective within six months of delivery, the operator also bears the burden of proof. " The relevant person in charge of China Consumers Association stressed that delaying prevarication and bullying will not only be severely punished by law, but also lose the trust of consumers.

  It is necessary to increase the scope of supervision and spot checks.

  In recent years, the national automobile complaints and the recent Mercedes-Benz female car owners’ rights protection incidents have highlighted the current situation that it is difficult to protect rights in the field of automobile consumption, the urgency of credit construction and the necessity of building a harmonious consumption environment.

  In view of the difficulty in safeguarding the rights of automobile consumption, China Consumers Association calls on the whole society to jointly establish the concept of consumer priority and work together to solve the problem.

  On the one hand, it calls on the legislature to listen to consumers’ opinions extensively, further revise and improve the product quality law, three guarantees for automobiles and other regulations, improve the legislative level of product quality assurance, clarify that people should be held accountable for violations of laws, strengthen the protection of consumers, and prevent operators from evading their due obligations and responsibilities and harming consumers’ legitimate rights and interests.

  On the other hand, it appeals to all relevant administrative departments to pay attention to the problems reflected by consumers, further strengthen supervision and management in the field of automobile consumption, promptly investigate and deal with outstanding behaviors that harm consumers’ rights and interests, standardize automobile sales and ancillary services, increase the scope and intensity of supervision and spot checks, continuously improve the efficiency of administrative law enforcement, and enhance consumer satisfaction.

  The relevant person in charge of China Consumers Association said that it is hoped that the automobile industry organizations will strengthen industry self-discipline and internal constraints, attach importance to and listen to consumers’ opinions, revise and improve relevant rules of the automobile industry in time, strengthen service supervision, data monitoring and risk management, eliminate improper restrictions on consumers’ rights, promote the establishment of industry credit restraint mechanism, blacklist operators who seriously infringe on consumers’ rights and realize effective industry governance.

  "China Consumers Association will thoroughly study the outstanding problems in the field of automobile consumption and the difficulties in consumer rights protection, actively participate in the legislative work in related fields, timely reflect consumer demands, and promote the improvement of the legal protection of automobile consumption rights protection. At the same time, explore the establishment of a professional Committee on automobile consumption, with the help of experts and lawyers, to improve the efficiency of automobile complaint handling; Explore the establishment of a credit publicity mechanism in the field of automobile consumption, publicly disclose intentional delays, unreasonable rejections and other untrustworthy behaviors that seriously infringe on consumers’ rights and interests, strengthen corporate credit constraints, and promote quality improvement and service improvement. " The relevant person in charge of China Consumers Association stressed that for major and typical violations of the legitimate rights and interests of automobile consumers, investigation, interview, reflection, suggestion, disclosure, criticism, litigation and credit publicity will be comprehensively used to effectively strengthen the protection of consumers and effectively curb the illegal behavior of operators.

  Beijing, April 17 th  

  Cartography/Gao Yue